The Power Of Saying “Thank You” Based On My Experience As A Barista
When I worked as a barista in Starbucks, say “thank you” is a part of the customer service commitment. So yeah, don’t get confused when you pick up your Starbucks beverages and finally get the warm experience inside with a “thank you” from the barista. Okay, before we jump in, let me show you 5 lists of customer service commitments from this Siren company.
- Smile and make an eye-contact
- Offer friendly and genuine greetings
- Learn customer’s name and order
- Say thank you
- Make every moment right
Words have a lot of power. We must not underestimate the power of these words as living beings. Never mind; as long as we exist in this world, we must practice using those words more frequently every day. However, one thing we must remember is to think about how often we express gratitude to others. Do you only say thank you to individuals you love, those you want to impress, or those you consider to be important? Do you use these two powerful words in your regular interactions?
Everyone has their own story about how they felt when they said: “thank you.” In this article, I’ll explain my own experience dealing with a foreigners customer following the 4th phase of the customer service commitment.
#1: Middle Eastern Customers
“Can I have a White Mocha please?”
When ordering coffee, Arabians’ most commonly asked question was this. I remember the first time I had no idea how can handling these foreigners. A woman wearing a black veil and accompanied by her children and husband walked into my store one day. Because their accent is so distinct from the British accent, I assumed it would be more difficult to strike up a discussion with them.
As a result, I performed a decent job. They were quite gracious and humble, especially when thanking me after I handed them the receipt. My partner shouted, “Grande White Mocha ready on the pick-up bar!” They came from their seats to get their coffee and thanked us when we said thank you first.
#2: Japanese Customers
“One Tall Americano.” they said spontaneously and pointed their forefinger up in front of me.
When I saw Japanese customers walk into my store, I was always delighted since they always ordered the easiest-to-make beverage, which was usually an Americano or a Latte. lmao.
While waiting for the coffee to be ready to serve, I observed their behavior and learned a lot. As a former student who studied Japanese in high school, I frequently used hiragana to write their names. Furthermore, their excitement at seeing their name on a cup unexpectedly brightened my day. Making their day with a small gesture was quite enjoyable for me. Then I got a thank you with the Japanese characteristics of folks who say “arigato” while looking down. I was genuinely happy when I received a sign of customer satisfaction from the Japanese people as a sign of respect.
#3: Korean Customers
“Do you have a sleeve?” asked Korean people when I had already served them their iced beverage.
Even when they ordered an ice Americano, they frequently requested a hot sleeve. It was a common thing. However, the customer is king, and we are, unfortunately, their servant (in Starbucks stores only), so I fulfilled their wants to satisfy them. After that, I was able to say thank you in a calm manner. (One day, while watching a Korean drama, I realized that the local cafe also used sleeves in their ice beverages too).
To be honest, I’ve only met a few Koreans that are truly kind, patient, and humble. According to my observations, their behavior differs from ours, with Koreans who stay in Indonesia for longer periods of time appearing to be more humble than those who simply stay for a short time. Last but not least, their thanks were easy and straightforward, as it was like words spoken by business people who are pressed for time due to deadlines.
#4: Indian Customers
“I want one latte and one cappuccino,” said them while moving their neck. *aca aca
When it comes to serving their coffee, this is by far my favorite part! They inquired, their neck moving, with an Indian-English accent. They also said “thank you” before moving their neck again. When I worked as a green bean barista, I used to wonder how they did it so easily(?) and counted how many times they moved their necks. Lmao.
Let’s get back to the topic at hand. When Indians say thank you, they sound similar to Koreans, with the exception of their accent and the unique neck movement. They were pleasant to converse with and frequently recognized the barista’s name. Psstt, when it came to Starbucks’ daily ongoing promo, Indians were one of the most informed and knowledgeable customers. They also shouted thank you loudly with their neck characteristics on occasion. Awesome!
Finally, saying “thank you” is a fundamental skill that we must practice on a daily basis. It’s not like a mathematical formula that you can memorize and stamp on your mind. It’s something we have to work on throughout the day. I understand why I need to talk to other individuals only to say “thank you” now that I’m working remotely after resigning from Starbucks.
Thanking a person never makes you inferior. Indeed, it’s a gesture of RESPECT that you are portraying to someone for something which that person has rendered for you either by deeds or something abstract. It gives the other person a kind of inner happiness (though for a very short period of time), but it makes your bond with that person even stronger.
From Starbucks, I’ve been learned that thanking a person is the main course dish before enjoying the sweet dessert.
What’s on your mind after reading my opinion? Please give me your comment to discuss more!